People-Centered Media Asset Management at National Geographic Society [Webinar Recording]

Understanding how content creators and Media Asset Management (MAM) users think, behave, and view the world can help create critical building blocks that translate into a powerful MAM user experience. To chart your course toward managerial success, it’s equally important to identify the goals of the MAM as well.

Our Media Asset Management consulting work with the National Geographic Society (NatGeo or NGS) illustrates how understanding the difference between the thinking, behavior, and worldview of content creators and MAM users translates to asset management of the grandest proportions.

Illuminating the World with MAM

The NGS’s primary mission is to illuminate and protect the wonder of our world. For decades their primary method for doing so was with their world-famous magazine, sharing images and written stories about the miraculous cultures, species, and wonders of our natural world. 

Today, ever in tune with the modern digital age, the NGS now shares those images and stories through its website, social media platforms, and television programs. 

However, this variety in publication means they need an ironclad method for managing all of their media content and assets—especially when the NGS supports between 700-800 explorers every year. And thanks to AVP’s asset management expertise and experience, the NGS MAM system can grow to support as many explorers as they need.

The NGS’s Media Asset Management system works as the bridge between those field explorers documenting what the world has to offer and the eyes and hearts of the people. With terabytes upon terabytes of assets to manage, a MAM helps NGS’s content creators sift through their database to find the materials they need to tell their stories.

Selection and Description of Assets

After exploring potential solutions to the NGS’s problems, AVP helped the NGS identify two primary concerns with their Media Asset Management system: Selection and description. These pain points were based on the experience of the content creators who use the system the most, helping us identify the correct Media Asset Management tools we needed to employ.

Selection, in this case, refers to the ability to curate digital media assets before they even make it into the MAM system. Since the NGS manages assets from hundreds of sources every year, this curation process is imperative for its ability to ensure that the assets in the MAM align with the scope of what the MAM is intended to support. This results in more effective management and ultimately a better user experience. 

Description largely refers to the creation and application of metadata— information that helps users search and discover relevant assets with efficiency and quality.

These two concepts, among others, were identified and addressed through multiple AVP service offerings, helping the NGS successfully launch their MAM and meet the needs of their stakeholders that are creating, managing, and using digital media assets.

Learn from the Experts

At AVP, we practice user-centered approaches to cultivate successful MAM programs. By focusing on the user experience, AVP better ensures that whether or not we help you select your MAM, that the MAM you have serves your needs, goals, and objectives as effectively as possible.

Want the full picture of the National Geographic Society’s MAM program? In this webinar, AVP Managing Director of Consulting and MAM expert Kara Van Malssen is joined by our clients Angela Sanders and Jorge Alvarenga of National Geographic Society to share how people-centered thinking is innovating how NGS is building and managing their MAM program. 

Enjoy the webinar (with searchable transcripts) in the embedded player below or hosted in the Aviary platform.

[Read more]

Sign Up For Free DAM Workshop With AVP 08/17/21 @ 1PM ET

Join AVP for a free, interactive, one-hour workshop on August 17 (@ 1 pm ET) designed to help you improve your users’ digital asset management experience. During the workshop, AVP Director of Consulting Kara Van Malssen will lead participants through user-centered exercises that DAM program leaders can utilize to create a more useful search, browse, discovery, and usability experience. In this workshop, you will learn how to:

1. Understand users’ mental model of assets so that they can be organized and presented in meaningful ways
2. Identify common search and browse terminology so that assets can be made findable in ways that match users’ search behavior
3. Identify what users want to know about assets so that they can be effectively used

These exercises have proven results and are the same we use when engaging with our clients in diverse industries and organizational sizes. 

Click here to apply for the workshop.   

This workshop will be (virtually) hands-on and interactive, so come prepared to participate. Space is limited and registration is not guaranteed but we will do our best to accommodate interest. Limit 2 people per organization, please register separately. 

Feel free to check out other helpful AVP resources for digital asset management. 

• Designing a User-driven DAM Experience, Part 1
• Getting to Success: A Scenario-driven Approach for Selecting, Implementing, and Deploying Digital Asset Management Systems
• AVP Tips to Manage Your DAM Expectations Video
• Change is hard. Rally around your vision.

We know what it takes to implement and launch a successful DAM. Our experts are always two steps ahead to ensure that surprises and oversights are eliminated, your DAM implementation meets your needs, your launch is smooth, and your users are delighted. We offer implementation packages or can create a tailored service based on your needs. Ready to talk about your project? Get in touch!